Frequently Asked Questions (FAQ)

Yes, we kindly ask that all clients read and understand our terms and conditions prior to booking any trip.

Once a trip is booked, you are responsible for adhering to these policies in addition to the supplier policies. If someone else books a trip on your behalf, it is still your responsibility to make sure you've reviewed and agreed to our policies before sending any payment. We want to ensure everything runs smoothly for you, so taking a moment to review our terms will help us create the best experience possible!

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Is the travel quote free?
Yes, we offer one complimentary travel quote, which includes three travel options customized to your preferences. To receive your free quote, simply click the 'Quote' tab on our website and fill out the form. If you choose not to book after receiving your options or need additional assistance, a full travel consultation will be required to continue.

Yes, we do! With The Travel Morena, you can choose our "pay as you go" option. This allows you to make a down payment on your trip and then pay off the remaining balance in easy installments. Most final payments are due 45 days before your trip.

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If the balance isn’t paid by the deadline, your booking may be canceled by the supplier, and we can’t be held responsible for any fees or cancellations. By making a payment, you agree to these terms.

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Bonus Tip: You may also be able to spread the cost over monthly payments that go beyond your trip dates, depending on the supplier.

At The Travel Morena, we want to make your travel experience as easy and stress-free as possible. Here’s a simple breakdown of how our process works, so you know exactly what to expect from start to finish.

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Step 1: Free Initial Quote

We start by offering you a free initial quote—no strings attached! This includes up to three travel options based on your preferences, such as destination, accommodations, and activities. It’s the perfect way to explore your options without any upfront cost.

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Step 2: Ready to Book or Make Changes?

Once you’ve received your free quote, you have two choices:

1. Love what you see?
   If you’re ready to book with one of the quotes, we move forward with finalizing your trip, and no extra consultation fees are required.

2. Need changes or a different direction?
   If you decide to switch up your plans, whether it's a new destination or significantly altered details, we’ll issue a consultation invoice before continuing with any additional quotes or modifications.

   • Consultation Fees: $100 for 1-4 guests, $200 for groups of 5+.

   • Why? This covers the extra work involved in customizing new travel plans to ensure we’re getting everything just right for you.

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Step 3: Finalizing Your Trip

Once you’re happy with the itinerary, we’ll lock in your bookings! Depending on your trip, there may be some additional fees to consider:​

• Last-minute booking (1-3 days before departure): $350 for those last-minute dream vacations.

• If you’re part of a group trip, $50 per person will either be incorporated into your total trip cost or invoiced separately. Why? This ensures every traveler is covered in the booking process, and we can manage the logistics for a seamless group experience.

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Step 4: Need to Make Changes? No Problem!

Life happens, and sometimes plans need to be adjusted. If you need to make any changes after booking, we’ve got you covered with modification options:

• Late Payment on a Payment Plan: $25 for late payments.*

• Additional Quotes (after initial three): $40 for two extra quotes.

• Cancellation Fee: $50 if you need to cancel your trip.

• Itinerary Modification: $50 for changes like adjusting dates or activities.

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Modifications will only begin once the associated fee has been paid. This ensures that we’re able to quickly and efficiently adjust your plans.

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*Please note: If a payment is made after the final due date, the supplier reserves the right to cancel your trip for non-compliance with the payment agreement and may offer the booking to other customers. This is outside of The Travel Morena’s control.

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Why Are These Fees Necessary?

At The Travel Morena, we take pride in creating tailored travel experiences that go beyond just booking flights and hotels. The fees reflect the time, care, and expertise we put into making sure every detail of your trip is perfect. Whether it’s creating new quotes or making last-minute changes, these fees ensure we can give you the best service without any hidden surprises.

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When Are Fees Due?

• Consultation Fees: Due if further changes are needed after the free initial quote.

• Modification Fees: Due when changes are requested to your finalized booking.

• Group Trip Fees ($50/person): Due at the time of booking, either incorporated into the total cost or paid separately.

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What You’re Getting

You’re not just paying for someone to book your trip—you’re investing in a curated, hassle-free experience where every detail is handled with care. We handle the legwork, so you can focus on enjoying your journey, knowing that everything has been thoughtfully planned and organized for you.

Travel agents invest significant time researching, curating, and ensuring that every detail of your trip is perfect. The travel planning consultation ensures that we can dedicate the necessary time to provide personalized and comprehensive travel plans suited to your needs.

A travel planning consultation includes an in-depth discussion of your travel preferences and goals, personalized recommendations, and ongoing support through the planning and booking process. Our goal is to make your travel experience seamless and stress-free from start to finish.

Yes! By becoming a Travel Morena member, you'll enjoy discounted retainer rates for ongoing travel planning services. Membership also includes priority access to exclusive deals, promotions, and more.

When you book with The Travel Morena, it’s important to understand the terms of our agreement. The terms "we", "us", and "our" refer to your travel advisor, and "you" refers to the individual who books with us.

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Cancellation Policies & Fees

By booking, you acknowledge that there may be cancellation policies, change fees, and penalties tied to your travel package and services. These fees are separate from the cost of your trip, and unused portions of travel vouchers are non-refundable. Make sure to review these policies to avoid surprises later.

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Availability & Price Quotes

Prices and availability are only guaranteed once your payment is made. Travel quotes are based on current rates and may fluctuate—especially for international trips where exchange rates apply. If government fees or supplier costs increase after you book, we’ll do our best to stick to the original price, but in some cases, additional costs may apply.

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Flight Details & Name Accuracy

Flight prices and availability can change after your deposit. This could include added fees for things like seat assignments, baggage, fuel surcharges, or taxes. Important: It’s up to you to provide the correct legal names for your airline tickets. Passport copies are required for international flights. Name changes aren’t allowed on airline tickets, so double-check everything before confirming.

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Payment & Credit Card Authorization

If additional costs are incurred (like extra government fees), you authorize us to charge your card for these amounts. If for any reason your payment is declined, you agree to cover any legal or recovery fees needed to collect payment.

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Responsibility for Travel Arrangements

We act as a middleman for booking your travel services, such as flights, hotels, and activities, which are provided by independent vendors. We don’t operate or control these services directly. This means we can’t be held responsible for any delays, accidents, or issues caused by these third-party providers. By booking with us, you acknowledge and agree to these terms.

When you book a trip with The Travel Morena, here are a few things you'll need to take care of to ensure everything runs smoothly:

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1. Travel Documents & ID

It’s your responsibility to make sure you have the right travel documents for your trip. For international travel, you’ll need a valid passport that doesn’t expire until at least 6 months after your return. Also, some countries require that you have at least two to four blank pages in your passport for visa stamps. Make sure to double-check this before your trip—airlines can refuse to let you board if you don’t meet these requirements.

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If you're traveling domestically or internationally, always carry at least two forms of ID (like a passport or enhanced driver’s license) that match the name and details on your flight tickets. For more info, you can visit the U.S. State Department website.

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2. Visas & Entry Requirements

Some destinations may require a visa to enter the country. Even if you get a visa, keep in mind that the final decision for entry is made by immigration officials when you arrive. Things like past criminal records could affect their decision. If you’re denied entry or your visa isn't approved, The Travel Morena is not responsible for any lost payments related to the trip.

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3. Health Requirements

Certain countries may require vaccinations or specific health precautions before you can visit. It’s a good idea to check with your doctor or visit the CDC website well in advance to see what’s needed for your trip. Some vaccines may need to be taken months before your departure, so plan ahead when booking your trip to avoid any last-minute issues.

For more info on travel health and safety, visit the CDC or the U.S. State Department websites.

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1. What makes The Travel Morena different from other travel agencies? At The Travel Morena, we believe in creating personalized travel experiences tailored specifically to your needs. From the moment you request a quote, we offer thoughtful, customized travel options that reflect your preferences and budget. We go beyond simply booking a trip—we ensure you have a memorable and stress-free experience by focusing on the small details that make your journey truly special. Plus, as a boutique agency, you get personalized attention from start to finish, something you won’t find with larger, impersonal agencies.

2. Do you offer any perks for loyal customers? Yes! We love rewarding our repeat clients. Membership with The Travel Morena comes with exclusive perks like discounted retainer rates, priority booking, and access to special travel deals that aren’t available to the general public. The more you travel with us, the more you save!

3. How can you help me save money on my trip? With our "pay as you go" option, you can lock in your dream vacation with a down payment and pay it off in installments. This gives you the flexibility to manage your budget while still enjoying the travel experience you want. We also work closely with a variety of suppliers and vendors to get you the best possible rates, meaning more value for your money.

4. Can I trust The Travel Morena to find the best deals? Absolutely! Our team spends countless hours researching destinations, deals, and hidden gems to ensure you’re getting the best value for your money. We also partner with reputable travel suppliers who offer high-quality services, so you can feel confident that your trip will be smooth, fun, and stress-free.

5. Why should I book with you instead of doing it myself? While online booking platforms may seem convenient, they don’t come with the level of expertise, customization, and support that we provide. Travel planning can be overwhelming and time-consuming, but with The Travel Morena, you get personalized recommendations, exclusive access to deals, and 24/7 support before, during, and after your trip. We do the hard work so you can just focus on enjoying your vacation.

6. Do you provide support during my trip? Yes, we are here for you! From the  moment you start your trip to the time you return, you have access to on-demand support. Whether it's a last-minute change, travel delay, or unexpected issue, we’re just a phone call or message away to help with any hiccups that might arise.

7. Can you help me plan a unique trip I won't find anywhere else? Definitely! We specialize in tailored travel experiences that are unique to you. Whether you're looking for an off-the-beaten-path adventure, a luxurious escape, or a culturally immersive experience, we work with you to create a custom itinerary that’s not only special but also meaningful. We can help you discover hidden gems that typical travel agencies might miss.

8. What if my plans change? Can I modify or cancel my trip? We understand that life happens. While we always recommend trip insurance to cover unexpected events, we work with you to accommodate changes wherever possible. We'll communicate with suppliers on your behalf and try to minimize any fees or penalties, so you can adjust your plans without too much hassle.